Return Policy
Thank you for your purchase from Ravyn’s Jewelry Creations!
We strive to create unique, handcrafted jewelry that you’ll love. However, we understand that sometimes things don’t work out as planned. Please review our return policy below:
1. Eligibility for Returns:
- Condition: Items must be returned in their original, unused, and unworn, new condition.
- Time Frame: Returns are accepted within 14 days of receipt.
2. Return Process:
- Notification: Please contact us via email at [email protected] within 14 days of receiving your order to request a return. Include your order number and the reason for the return.
- Shipping: We will provide you with a return shipping address. Customers are responsible for the cost of return shipping, and we recommend using a trackable shipping service or purchasing shipping insurance.
3. Refunds and Exchanges:
- Refunds: Once we receive the returned item and confirm its condition, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to be processed. Items must be returned in original condition and with original packaging. Any items worn, used and or without original packaging will be charged to restocking fee.
- Exchanges: We currently do not offer exchanges. If you would like a different item, please return the original piece with original packaging and place a new order or you may receive a store credit.
-Restocking Fees: Restocking fees are based on the item’s eligibility for restocking. Once eligibility has been assessed, a percentage of the original purchase price will be applied as a restocking fee. If the item qualifies for a refund, the remaining balance will be returned to the original form of payment.
4. Exceptions:
- Custom Orders: Custom or personalized items are non-returnable and non-refundable. Please be sure of your choices before finalizing your purchase.
- Sale Items: Items purchased on sale or with a discount are not eligible for returns.
5. Damaged or Incorrect Items:
- If your item arrives damaged or incorrect, please contact us immediately upon receipt. We will arrange for a replacement or full refund based on the situation.
We appreciate your understanding and support. If you have any questions or need further assistance, don’t hesitate to reach out to us at [email protected]
All policies are subject to change at any time without notification to any and all parties involved.
Thank you for your purchase from Ravyn’s Jewelry Creations!
We strive to create unique, handcrafted jewelry that you’ll love. However, we understand that sometimes things don’t work out as planned. Please review our return policy below:
1. Eligibility for Returns:
- Condition: Items must be returned in their original, unused, and unworn, new condition.
- Time Frame: Returns are accepted within 14 days of receipt.
2. Return Process:
- Notification: Please contact us via email at [email protected] within 14 days of receiving your order to request a return. Include your order number and the reason for the return.
- Shipping: We will provide you with a return shipping address. Customers are responsible for the cost of return shipping, and we recommend using a trackable shipping service or purchasing shipping insurance.
3. Refunds and Exchanges:
- Refunds: Once we receive the returned item and confirm its condition, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to be processed. Items must be returned in original condition and with original packaging. Any items worn, used and or without original packaging will be charged to restocking fee.
- Exchanges: We currently do not offer exchanges. If you would like a different item, please return the original piece with original packaging and place a new order or you may receive a store credit.
-Restocking Fees: Restocking fees are based on the item’s eligibility for restocking. Once eligibility has been assessed, a percentage of the original purchase price will be applied as a restocking fee. If the item qualifies for a refund, the remaining balance will be returned to the original form of payment.
4. Exceptions:
- Custom Orders: Custom or personalized items are non-returnable and non-refundable. Please be sure of your choices before finalizing your purchase.
- Sale Items: Items purchased on sale or with a discount are not eligible for returns.
5. Damaged or Incorrect Items:
- If your item arrives damaged or incorrect, please contact us immediately upon receipt. We will arrange for a replacement or full refund based on the situation.
We appreciate your understanding and support. If you have any questions or need further assistance, don’t hesitate to reach out to us at [email protected]
All policies are subject to change at any time without notification to any and all parties involved.