Frequently Asked Questions Please refer to the sections below to answer FAQs about jewelry, orders and shipping. Be sure to check your email junk folder and add [email protected] to your safe list to receive all order communications and shipping information.
Jewelry Questions
How can I find a piece I saw on social media, in the press, or my favorite celebrity? Send our Concierge a screengrab or a pic at [email protected], or use the live chat module on our site to connect with a product expert. We’ll help you find the perfect piece!
What are the necklaces lengths? Necklace lengths vary by design. Please refer to the product description or contact usfor exact details on a specific piece.
What if I see an item I want on the site, and it shows “out of stock”? Please contact our team to inquire about restocks or to be added to a waitlist. We're happy to notify you if and when the item becomes available.
What are some useful tips when caring for your jewelry? Avoid contact with water, perfume, lotions, and harsh chemicals. Store pieces separately in a soft pouch or lined jewelry box to maintain their luster.
How can I be one of the first to know when new products or special promotions are available? By creating an account and subscribing to our newsletter, you'll receive early notifications about product launches, sales, and special promotions.
Ordering Questions
Why should I create an account on Ravyn’s Jewelry Creations? There are multiple benefits to creating an account. For faster checkout, you won’t have to re-enter shipping, billing, or payment info. You’ll also get early access to new collections and exclusive sales.
What are my payment options? We accept all major credit cards, PayPal, and installment options.
How do I change or cancel an order? Please contact us immediately at [email protected]. While we’ll do our best to accommodate changes, we can’t guarantee modifications after processing has begun.
Do you offer gift cards? Yes, digital gift cards are available for purchase on our website.
Shipping Questions
What are your shipping fees? We offer Ground shipping and Expedited shipping for $25.00. Both options are available at checkout.
Will I get an order confirmation notice? Yes. Once you submit your order, you'll receive a confirmation email. Please check your junk folder and add [email protected] to your safe list.
How do I know that my order has been shipped? When your order is shipped, you’ll receive a confirmation email with tracking information.
When will my order be shipped? When will it arrive? Orders placed Monday–Friday before 12:00 p.m. ET will begin processing that day and ship within 1–3 business days (if in stock). Orders placed after 12:00 p.m. ET will begin processing the next business day. Weekend orders process on Monday.
What's the status of my order? How do I track my order? Tracking details will be provided in your shipping confirmation email. You can also view your order status through your account or order confirmation link.
Do you currently offer local delivery or express shipping? While we do not currently offer local delivery, please reach out via live chat or email for special requests. We’ll do our best to accommodate your timeline.
Do you ship internationally? We currently do not ship internationally.
Do you ship to PO boxes or APO/FPO addresses? Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses at this time.
What is your Holiday Shipping & Delivery Info? For the holiday season: Ground Shipping: Order by Dec. 16 to receive by Dec. 24 Expedited Shipping: Order by Dec. 20 to receive by Dec. 24. Pre-order and made-to-order items will ship according to the timeline listed on each product page. Dates and price subject to change at any time without notice
Repairs / Exchanges / Returns
What is your return policy? At this time, all sales are final. Please review all product details before purchasing. If you have questions, contact us before completing your order. View our return policy in detail.
If you need further assistance, please contact: [email protected] or use thecontact us tab on our website. We're here to help!